What type of questions should be asked during a consultation?

• A. Open-ended questions that help understand the client's expectations
• B. Yes/No questions only
• C. Questions about personal life outside hair care
• D. Leading questions to steer to a preset result

Answer: (A)

Open-ended questions during a consultation invite the client to describe their desired result in their own words, revealing details about length, texture, styling, and maintenance that you need to tailor the service. This approach helps you understand expectations, capture important preferences, and identify any concerns or limitations before you begin work, so the finished cut aligns with what the client wants and can be achieved in a realistic way.

Yes/No questions tend to stop the conversation early and miss nuance, leaving you less information to base your plan on. Asking about personal life outside hair care is not relevant to the service and can blur professional boundaries. Leading questions push the client toward a preset outcome and can erode trust. Keeping the focus on open-ended questions fosters clear communication and a safer, more satisfying result.